**Return and Refund Policy for Coktok.com**
**Effective Date: July 18, 2026**
At Coktok.com, we are committed to customer satisfaction. This Return and Refund Policy outlines the conditions under which you may return products and receive refunds. Please read it carefully before making a purchase.
### 1. Eligibility for Returns
You may request a return within **30 days** of receiving your order, provided the following conditions are met:
- The item is unused, in its original condition, and in the original packaging (including tags, labels, and accessories).
- You provide proof of purchase (order number or receipt).
- The return is not for items excluded below.
We inspect all returned items upon receipt. Items that are used, damaged (beyond reasonable transit issues), or not in original condition may not qualify for a refund.
### 2. Non-Returnable Items
The following items are **not eligible** for return or refund unless defective or damaged upon arrival:
- Perishable goods (e.g., food, beverages).
- Personalized, custom-made, or made-to-order items.
- Intimate or personal care products (e.g., hygiene items).
- Gift cards or digital products.
- Sale, clearance, or promotional items (unless defective).
- Items without original packaging or proof of purchase.
### 3. Defective, Damaged, or Incorrect Items
- Inspect your order immediately upon delivery.
- Contact us **within 7 days** if the item is defective, damaged, or incorrect.
- Provide clear photos and your order number.
- We will arrange a replacement or full refund at our discretion (including return shipping in many cases).
### 4. How to Initiate a Return
1. Contact us with your order number and reason for return.
2. If approved, we will provide return instructions and, if applicable, a return shipping label.
3. Ship the item back within the specified timeframe (usually 14 days from approval).
4. Items sent without prior approval may not be accepted.
**Note:** Customers are generally responsible for return shipping costs unless the item is defective or we specify otherwise. We recommend using a trackable shipping method.
### 5. Refunds
- Once we receive and inspect your return, we will notify you via email.
- Approved refunds will be processed to your original payment method.
- Refunds typically appear within **7–10 business days** (processing time may vary by your bank or payment provider).
- We refund the product price. Original shipping costs are generally non-refundable unless the return is due to our error.
Partial refunds may apply for used/damaged items or missing accessories.
### 6. Order Cancellations
- You may cancel an order before it ships. Contact us as soon as possible.
- Cancellations after shipping will be treated as returns (subject to the above policy).
### 7. Exchanges
We do not offer direct exchanges. Please return the unwanted item for a refund and place a new order.
### 8. International Orders
International customers are responsible for all customs duties, taxes, and return shipping costs. Refunds do not include these fees.
### 9. Contact Us
For questions about this policy or to start a return, contact us and include your order number.
We reserve the right to update this policy at any time. Continued use of our site constitutes acceptance of the current policy.
Thank you for shopping at Coktok.com! We value your business and aim to make every experience positive.