Return and Refund Policy | COKTOK

# Return and Refund Policy

At COKTOK, our **Return and Refund Policy** is designed to make your shopping experience simple, clear, and reliable. We want every customer to feel confident when purchasing from our store. If you receive an item that is damaged, incorrect, or significantly different from what you ordered, please contact our customer support team so we can review the issue and help you with the appropriate solution.

## Eligibility for Returns

Under our **Return and Refund Policy**, customers may request a return when an item arrives damaged, defective, incorrect, or does not match the product ordered. Items must be in their original condition and, where applicable, include the original packaging, accessories, and other materials supplied with the order.

Before sending an item back, please contact us first. We may request photographs or other information to help us understand the issue and determine the best way to resolve it.

## Return Requests

To request a return, contact our support team with your order number, the product involved, and a clear description of the problem. Providing photographs of damaged or incorrect items can help us process your request more efficiently.

Please do not send products back without receiving return instructions from our team. Unauthorized returns may cause delays in processing your request.

## Refunds

Once an approved return is received and inspected, we will review the condition of the product and determine whether it qualifies for a refund. If your refund is approved, the applicable amount will be processed using the original payment method whenever possible.

Refund processing times may vary depending on your payment provider or financial institution. Shipping charges may not be refundable unless the return is related to an error, damaged product, or another issue covered by this policy.

## Exchanges

If you receive the wrong item or a defective product, we may offer an exchange when the requested replacement is available. Contact us before returning the item so we can provide the correct instructions.

## Important Information

The **Return and Refund Policy** applies to eligible purchases made through our store. Certain products or situations may have different return conditions, so customers should contact our support team before returning an item.

We recommend checking your order as soon as it arrives. If there is a problem with your purchase, contact us promptly so we can investigate and provide the appropriate solution.

Our goal is to handle every return request fairly and efficiently while providing customers with a reliable shopping experience.